FAQ in Account


1. I'm a student, how do I register for a University internet account?

    Normally, students can create their own accounts by visiting Activate Account page.
   
    Otherwise you can visit CIS building, Support Desk, bring your student ID with you.



2. I'm a new employee in SQU, how do I register for a University internet account?

     You can create your own accounts by visiting Activate Account page.


3. How long can I keep my student account?

    Your University IT account is linked to your student record - you can use your account for as long as you are a student.
    It will be disabled at the end of the following 6 months after your graduation.


    Your IT account cannot be extended any longer than this. You may lose access to your account more quickly than this if 
    you leave for reasons other than graduation (e.g. you withdraw or fail).


    However, if you are continuing to study after this, you may be able to request an extension to your student account by 
    contacting helpdesk at CIS


4. I’m  a student and a member of staff – do I really need two IT accounts?

    Yes, each of your accounts is linked to the systems that contain information about your student and employee status. 
  
    There will be tasks that you need to carry out as a student (example: through the student home page) for which you’ll
    need 
a student University IT account.

    Similarly, there may be things you need to do online as a member of staff, for which you’ll need your staff University 
    IT account.
 It’s not possible for us to create a single IT account that allows you to do all of these things (in some cases 
    they may even clash 
with each other).



5. How do I reset the internet password ?   

    Please visit Change Password page to reset your password.