Brief about Sections :

 

 

1.      Preparing and following-up the meetings and carrying out the minutes of meetings.

2.      Scheduling appointments, interviews, visits and communications for the director and his deputy.

3.      Receiving the registered requests that comes from the Information and Solutions Section and presented to the Director or his deputy, and accomplish what has been agreed.

4.      Recording Director and his deputy's notes on topics that do not need to study.

5.      Following-up topics that are assigned to some units of the University about  customer requests, and find out what is to be made on them.

6.      Printing correspondence issued by the department.

7.      Filing and archiving outgoing and incoming documents.

8.      Distributing circulars and decisions issued by the university or the department and keep copies as a reference.

9.      Compiling reports of the departments and combined them in a single report to presenting it to the Vice Chancellor.

10.  Providing and following-up the needs of the department of stationery materials and office supplies and coordinating with the concerned authorities.

11.  Managing the Petty Cash, additional wages, training courses, vacations, official trips and publications (all administrative, financial and technical matters).

12.  Preparing the annual and periodical reports of the department's performance and achievements.

13.  Preparing the Statistics of the section and updating them, and referring them to the Information and Solutions Section.

14.  Carrying out technical works of the section in coordination with the Customer Relations Section.

15.  Suggesting plans and mechanisms which will facilitate the work of the department.

 

  1. Receiving the registered requests from Customer Relations and review them.
  2. Finding the appropriate solutions for the receiving requests to the department in collaboration with related units at the university. 
  3. Improving the quality of provided services for the customer.
  4. Communicating with different units at the university about certain topics referred  to the department in order to solve challenges and obstacles that faced the customer. 
  5. Analyzing statistics received from other departments to measure the performance index.
  6. Reviewing the proposals received from the sections and coming up with recommendation regarding them.
  7. Reviewing and updating the database of the department.
  8. Adding the department's note regarding the customer's request in correspondence system. 
  9. Preparing  the annual and periodical reports of the department's performance and  achievements.
  10. Preparing  the statistics of the section and updating them. 
  11. Carrying out the technical works of the section in coordination with Customer Relations Section.
  12. Suggesting  plans and mechanisms  which will  facilitate the work at the department. 

 

  1. Receiving and welcoming customers.
  2. Receiving and recording all incoming requests to the department.
  3. Guiding and educating customers on the submission of their applications.
  4. Follow-up topics that are assigned to some units of the University about  customer requests, and find out what is to be made on them.
  5. Organizing internal and external events of the department with the participation of other sections.
  6. Implementing internal and external awareness programs about the department in a coordination with other sections.
  7. Delivering correspondence to the concerned person in coordination with the Coordination & Follow-up and Archiving Section.
  8. Technical supervision of the department's participations in all events that held at the university.
  9. Preparing the annual and periodical reports of the department's performance and achievements.
  10. Preparing the Statistics of the section and updating them, and referring them to the Information and Solutions Section.
  11. Carrying out technical works of the section in coordination with the Customer Relations Section.
  12.  Suggesting plans and mechanisms which will facilitate the work of the  department.

 

 

  1. Receiving the inquires and requests through Contact Center System.
  2. Provide the essential requirements for the Section and the department.
  3. Update the High-Tech to enhance the workforce environment procedure.
  4. Technical and administrative supervision on the Contact Center System.
  5. Managing the department's website and updating the social media networks.
  6. Register all online inquiries into the Contact Center System. 
  7. Preparing the periodical and annual reports to generate the KPI.
  8. Managing the statistics refer them to the Information and Solutions Section.
  9. The coordination with the Customer Relations Section to achieve the technical tasks.
  10. Suggesting the plans and mechanisms to facilitate the work process.

 

 

 
 
 

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