Administrative Quality Audit and Assessment (AQAA) Project:

The process of auditing and assessing administrative quality targets all units within the university. It begins with a preparatory phase, followed by two main stages related to the process of auditing administrative quality and the process of assessing administrative quality. In the preparatory stage, the targeted units are selected, audit committees are formed, and quality officers in the units are trained on how to fill out administrative quality reports. Additionally, internal auditors (whether auditors in the auditing process or assessors in the assessment process) are trained on auditing and evaluating administrative units. 

In the first stage (administrative quality auditing), an invitation is sent to the university community to provide feedback on the targeted units in the auditing process. Subsequently, the units submit a preliminary quality report form, which is evaluated by internal auditors. This process is followed by field visits to assess the actual situation of the units and examine performance evidence. The internal auditors then deliver preliminary quality reports, and the units prepares an action plan to implement all recommendations from the internal audit team. 

In the second stage (administrative quality assessment), which occurs three years after the auditing process, assessment committees are formed. An invitation is extended to the university community to provide feedback on the targeted units in the assessment process. The units then submit an administrative quality assessment form, which is assessed by internal auditors. The assessment process concludes with field visits conducted by the assessment team, resulting in the delivery of the final administrative quality assessment report to the Quality Assurance Office. 

The assessment process culminates in the accreditation of units that have successfully met quality indicators related to governance, management, services, and various items under these criteria. The accreditation remains valid for three years, after which the accredited units enter a new cycle of administrative quality auditing and assessment. 

Project of Preparing and Documentation of SQU Policies and Procedures

This project aims to govern the policies and institutional procedures of Sultan Qaboos University. In this project, supervision is carried out on policies and procedures that are newly introduced or reviewed, based on the SQU’s Policies and Procedures Organization Procedure, approved by the University Council. The goal is to ensure SQU's policies and procedures' alignment with the university’s strategic plan and their non-conflict with university by-laws, executive regulations, or other existing approved procedures and policies. The Quality Assurance Office, in this project, provides the necessary support by offering specialized workshops on formulating procedures, as well as by providing feedback on procedures and policies submitted by the procedure or policy owner until their final approval.