About Us

Vision

A distinguished university with global impact and standing

Mission

Excellence in teaching and learning, scientific research and innovation, and entrepreneurship, by promoting the principles of scientific analysis and creative thinking in a stimulating academic environment; participating in producing, developing, and disseminating knowledge; and engaging with the local, regional, and international communities.

Values

Excellence
Responsibility
Integrity
Creativity and Innovation

Objectives

As stated in the University Law issued by Royal Decree No. 19 /2024 dated 25 March 2024, Sultan Qaboos University aims to achieve the following objectives in the areas mentioned:

Higher Education
Research
Community Service
Cooperation with Other Academic Institutions
Performance Evaluation

Our Organizational Structure

Our Tasks and Responsibilities

Information Security
Planning and Quality Control Division
Coordination,Follow-up,and Archiving Division
Training Division
IT Services Division
Computing Services Division
Operations and Databases Division
Networks Division
Network Services Division
Systems Development Division
Systems Analysis Division
Websites and E-Services Division

Develop and update information security policies according to best practices and international standards
Establish policies and procedures for dealing with information security issues when they occur and attempt to resolve them quickly
Provide solutions and technical support regarding information security within the university
Study and define requirements and analyze specifications related to information security
Monitor, coordinate, and activate the role of departments in implementing information security policies
Conduct security audits for information systems and the data center according to best practices
Develop and activate information security awareness programs
Conduct proactive penetration testing and supervise it to ensure network and system protection
Submit reports related to information security
Manage and protect assets, including the data center

Develop strategic plans and goals aligned with university strategy
Monitor implementation of strategic plans and programs
Provide solutions and technical support regarding planning and quality control
Prepare specialized studies for service evaluation and enhancement
Develop training policies for center employees aligned with strategy
Keep up with developments in systems, software, and equipment
Issue regular statistics and reports on services and events
Monitor implementation of university's strategic plan related to Information Systems Center
Formulate policies and standards for delivering best services
Develop plans to improve services and acquire quality certifications
Prepare mechanisms to measure user satisfaction and service quality
Manage projects and establish implementation timelines
Submit periodic reports on project progress and evaluations
Develop plans for software licenses and coordinate renewals

Answer phone calls and direct them to the relevant specialists in the center's departments, schedule and follow up on appointments for the center's director, vice directors, and administrative manager or their representatives.
Follow up and coordinate with specialists inside and outside the center regarding incoming and outgoing correspondence and topics to determine their status of completion, prepare reports on them, provide required data and information, and prepare responses according to the instructions issued by the center's management.
Manage and maintain files related to employees, projects, and correspondence.
Prepare and organize meetings for the center.
Prepare for meetings in which the center's director participates, prepare meeting minutes, and follow up on their outcomes.
Coordinate with media outlets within the university to cover the projects and programs executed by the center in coordination with the center's management

Prepare and implement internal training courses
Contribute to training university students in IT
Prepare and implement annual awareness plans
Prepare periodic newsletter for the center
Perform technical communication function
Prepare and oversee center activities and events
Activate center's role in conferences and exhibitions
Develop center as national expertise hub for training
Prepare training programs for university software

Receive user calls and respond to technical inquiries
Register support requests in the ticketing system
Provide initial technical support to users
Follow up on support requests until resolution
Prepare daily service and support request reports
Strengthen and develop user support services
Monitor systems and services continuously

Provide advanced technical support for escalated requests
Support services and applications managed by the center
Define technical specifications for computer purchases
Receive, transport, and install computers for users
Prepare technical support for labs and teaching halls
Analyze vendor offers and provide recommendations
Support academic and research computing
Ensure devices meet required specifications

Configure and operate infrastructure and servers according to best practices
Configure and manage databases and information systems
Configure experimental environment for databases and systems
Ensure highest security standards for data and systems
Monitor routine maintenance of infrastructure servers
Enhance hardware performance and update operating systems
Provide technical solutions for operations and databases
Manage operational aspects of the data center
Document all data center devices and systems
Manage and document software source code updates

Configure and operate computer networks according to best practices
Manage and monitor operations in network devices
Document university computer network information
Ensure highest security standards for network data
Provide network-related technical solutions and support
Supervise network control rooms in university buildings
Plan, design, and develop network infrastructure
Prepare specifications for network devices and equipment
Install, maintain, and upgrade network components

Configure and operate network services systems
Provide solutions for network services
Manage systems like AD, DHCP, DNS, and file sharing
Manage internet and email services
Ensure security for network services and internet
Register network addresses for servers and devices
Support and update network service systems

Develop and update information system applications
Develop administrative and statistical reports
Provide technical documentation and user manuals
Participate in database and data warehouse design
Ensure efficiency of developed systems
Ensure development compatibility with existing systems
Develop systems in test environment

Manage information systems and ensure integration
Provide advanced technical support for information systems
Study and analyze system issues and propose solutions
Analyze requests for system updates and features
Study requests for new systems development
Develop enhancement plans for existing systems
Coordinate regarding software source changes
Design databases and data warehouses

Develop and update university website and portal
Establish standards for websites and data publishing
Create websites for university units and events
Coordinate content with university units
Develop e-services through website and portal
Improve website ranking and e-services
Promote website in various media channels
Convert services to e-services and integrate with portal
Provide technical support for websites and e-services