About Us

That all transactions of Sultan Qaboos University are electronic and in accordance with international standards for managing IT services

We are committed to provide outstanding IT services to the Sultan Qaboos University community and the Sultanate of Oman

Our Organizational Structure

Our Tasks and Responsibilities

Develop and update information security policies according to best practices and international standards
Establish policies and procedures for dealing with information security issues when they occur and attempt to resolve them quickly
Provide solutions and technical support regarding information security within the university
Study and define requirements and analyze specifications related to information security
Monitor, coordinate, and activate the role of departments in implementing information security policies
Conduct security audits for information systems and the data center according to best practices
Develop and activate information security awareness programs
Conduct proactive penetration testing and supervise it to ensure network and system protection
Submit reports related to information security
Manage and protect assets, including the data center

Develop strategic plans and goals aligned with university strategy
Monitor implementation of strategic plans and programs
Provide solutions and technical support regarding planning and quality control
Prepare specialized studies for service evaluation and enhancement
Develop training policies for center employees aligned with strategy
Keep up with developments in systems, software, and equipment
Issue regular statistics and reports on services and events
Monitor implementation of university's strategic plan related to Information Systems Center
Formulate policies and standards for delivering best services
Develop plans to improve services and acquire quality certifications
Prepare mechanisms to measure user satisfaction and service quality
Manage projects and establish implementation timelines
Submit periodic reports on project progress and evaluations
Develop plans for software licenses and coordinate renewals

Answer phone calls and direct them to the relevant specialists in the center's departments, schedule and follow up on appointments for the center's director, vice directors, and administrative manager or their representatives.
Follow up and coordinate with specialists inside and outside the center regarding incoming and outgoing correspondence and topics to determine their status of completion, prepare reports on them, provide required data and information, and prepare responses according to the instructions issued by the center's management.
Manage and maintain files related to employees, projects, and correspondence.
Prepare and organize meetings for the center.
Prepare for meetings in which the center's director participates, prepare meeting minutes, and follow up on their outcomes.
Coordinate with media outlets within the university to cover the projects and programs executed by the center in coordination with the center's management