The attached external review report deals with the evaluation of the department of Information Studies at Sultan Qaboos University. This mission, which lasted five days (April 11 – April 16, 2015), concerned this department. The work began with a first meeting with the Head of the department Dr. Al Suqri Mohamed and his collaborator Dr. Nabhan alharrasi on April 11, then with the Dean of the College of Arts and Social Sciences and his collaborators on April 12, in addition to the visit of the University Quality Assurance Service. On April 13, the external evaluator was informed by the Head of the department about the experience of the department. We had the opportunity to get access to the department’s study plans and program files. On April 14, a visit was arranged to the University Main Library which led to an interview with the Head Librarian (Appendix 3). Then, the external evaluator was able to have an interview with a sample of teaching staff of the same department (Appendix 1). On April 15, a visit to the department’s study classrooms was arranged with a meeting with students who responded to interview questions (Appendix 2). The external evaluator had long discussions during his short visit with the Head of the department of Information Studies around the activities and services offered by his institution. This task was completed, on the one hand, through the study of documents and files consulted in the department, and, on the other hand, via the content analysis of interviews arranged with various persons that are active in the institution. Observations concerning our appreciation of the service offered with recommendations that may improve the quality of the service will be presented in this report.
- External Review Report