Patient Service Directorate
  • About
  • Vision & Mission
  • Services

About Patient Services Directorate 

Patient Services Directorate is considered to be the SQUH front destination for patients, attendants, and visitors.  It has direct contact with patients and their relatives to ensure their satisfaction with the provided services in accordance with the hospital guidelines. The directorate works 24 hours a day, 7 days a week.


•    Provide compassionate, ethical, accessible and high-quality care that meet expectations of our patient, their families and others whom we serve.
•    Provide a work environment that fosters motivation and commitment in our staff.



•    Provide 24 hrs, compassionate, accessible and high-quality service to SQUH clients and visitors to ensure customer satisfaction.
•    Resolve any misunderstandings that might arise between staff and clients so that SQUH excellent services run with minimal interruption.
•    Effectively liaise with other internal/external departments to provide maximum help to clients.


  • Resolve any difficulties that visitors and patients may face.
  • Communicate with public and private establishments, if necessary.
  • Coordinate with Ministry of Health for cases to be treated abroad.
  • Coordinate with Issuance of entrance passes.
  • Coordinate with other government sectors to help patients with concerned regulations and laws.
  • Coordinate with other departments to ensure a comfortable stay for patients in the hospital.
  • Provide patients education for in/out patients by presenting lectures, providing pamphlets and leaflets and media materials.
  • Provide psychology counseling and social services for patients.
  • Carry out procedures regarding delivery of dead patients to their families.
  • Stamping of medical / attendant certificates.
  • Airline reservation for Salalah patients and coordinate to receive patients who are booked for admission at SQUH at Muscat international airport.
  • Provide Medical Reports.
  • Follow up on notes mentioned by duty administrators and notify concerned departments.
  • Provide overnight a temporary place of stay for relatives / patients from far areas until next morning.
  • Translation services of Medical Reports and interpretation between patients and doctors when required.
  • Provide guidelines and answers to hospital visitors.
  • Coordinating and working with other departments to provide the best possible services to patients and visitors.